Utility Connections - it is your responsibility to have the electricity, gas and telephone connected prior to moving in. Sufficient notice should be given to allow connection to be effected. These services must be connected in your name.

Power, Gas & Telephone

Energy Australia - 131 535           AGL - 131 245          

Telephone and Internet

Telstra - 132 200      Optus - 133 345

Important Condition - Intact Telephone Line - If there is no telephone line connected to the premises, the cost of supplying that connection is borne by the applicant for the telephone service. The tenant agrees to leave in the same manner of connection or operation, any telephone service installed in the premises at the commencement of the agreement.

Wanting us to get you connected? Would you like to reduce the hassle and time it takes you to move home? Direct Connect offers a FREE service to connect your new home's utilities and provide a full range of moving solutions. With just one call, Direct Connect can have your new home connected and all your moving solutions arranged.

Is there a catch? There is no catch. They are free, there are no obligations, and there are no contracts unless you choose to enter into one. They are paid a commission by their suppliers to get you connected!

Direct connect offers a wide range of services to help you move from your old property into your new home. Their services include:  electricity, gas, telephone, internet, pay tv, insurance, removalists, truck hire & cleaning.  Ask us for an application and advice on how to fill in the Direct Connect section of the form. You can also apply online at www.directconnect.com.au

Telephone and Internet - Important Condition

Telecommunications Services -The availability of telephone/fax lines, internet services, analogue, digital or cable television (and the adequacy of such services) are the sole responsibility of the tenant and the tenant should make their own enquiries as to the availability and adequacy of such services. The landlord does not warrant that any telephone/fax plugs, antenna sockets or other such sockets or service points located in the premises are serviceable or will otherwise meet the requirements of the tenant, and the tenants must rely upon their own enquiries.

Possession Granted- please note that possession will be granted once the following has been fulfilled 

• Tenancy Start Date - your tenancy start date has commenced, as per your tenancy agreement
• Rent -your initial rent has been received by our agency
• Bond -your full bond payment has been received by our agency

Keys issued early - It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start. An example of this is where access to the property is required to move boxes into a garage or bedroom to get the moving process started earlier, or a removal truck company requires access a couple of days earlier. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.