Landlord Services

What services do we provide our landlords?

At Doyle Spillane, we know that managing a property portfolio can be very stressful and time consuming for our landlords.

With more than 35 years’ experience managing properties on the Northern Beaches of Sydney, we have designed a property management system that is second to none! With our system in place, you can leave all the hard work of managing your properties to us, giving you the freedom to grow and expand your portfolio.

Property marketing

Since we use professional photography and customised marketing campaigns to advertise our rental properties, we always have a long list of qualified tenants waiting for properties to become vacant on the Northern Beaches. Subsequently, our rental properties tend to be on the market for only 5 to 7 days before they are tenanted during the spring and summer months and 10 to 14 days during the autumn and winter months; it is notable that our vacancy rate has been less than 1% over the past five years.

Tenant selection and vetting

We prequalify many of our waiting tenants to ensure that our rental properties are vacant for the absolute minimum amount of time. We provide an induction process for all our tenants and provide them with a Tenancy Handbook, so that they are aware of their responsibilities as a tenant.

Property inspections

We perform meticulous property inspections before the tenancy commences, as well as after the first 3 months of the tenancy and every 6 months thereafter, followed by a final inspection before the property is vacated. All inspections are video recorded and pertinent information entered into our software using an iPad on-site.

Repairs and maintenance

We have a fully automated online system for non-urgent repairs and maintenance that the tenant can easily access on our website. For emergency repairs, tenants are asked to contact their property manager, regardless of the time, but if they cannot be contacted, there is a list of suitable trades people that tenants can contact themselves.

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Overdue rent processes

We have a zero tolerance for overdue rent, so we have made it very easy for tenants to pay their rent. They can pay their rent using DEFT Online, DEFT Phonepay or via direct debit. In the few instances when rent is overdue we contact the tenant after 1, 3, 5, 7, 11 and 15 days and then send them a Termination Notice, which we are fully able to enforce.

Account management & reports

We manage all your accounts for your rental property: collecting the rent and if you prefer, paying for repairs from your account as well. We send you accurate monthly statements and returns are distributed to your account in a timely manner. At the end of the financial year, we also provide a detailed income and expenditure report for taxation purposes.

Rental reviews

To maximise your rental returns, we continually track market rates and perform regular rental reviews on your behalf. If we believe that an increase in the rent is appropriate, we contact you with the necessary details and our recommendations.

For more information on listing your investment property with Doyle Spillane, contact us on 02 9981 9400 or send us an email.